Ubisoft shall be free to use such feedback on an unrestricted basis, without any compensation or credit obligation to you or any third party. We simply request that you send us your feedback following the directions above.Īny feedback you provide is deemed to be non-confidential and non-proprietary. Please only provide specific feedback on existing features, and do not include ideas that our policy will not permit us to accept or consider.
It’s just one more way that Ubisoft can learn how to best satisfy your needs. While we cannot accept unsolicited ideas, Ubisoft is always pleased to receive feedback regarding its existing features. Ubisoft may use, redistribute, or disclose the Submissions worldwide without any restriction, in any way and for any purpose whatsoever, commercial or otherwise, without any compensation or credit obligation to you or any third party. Ubisoft shall have no obligations concerning the Submissions, including but not limited to, no obligation to review or return any materials or acknowledge receipt of any Submissions. The Submissions shall be deemed non-confidential and non-proprietary. If you have been issued an RA, sent the product back and 3 weeks have passed- we advise you to contact our Customer Service Department.įor returns you must contact customer service to obtain a Return Authorization (RA) number on above support website and keep your original order confirmation email handy as it will be needed to register first time.If, despite our request that you not send us your ideas, you still choose to submit them to Ubisoft, then regardless of what your letter says, the following terms shall apply to your Submissions. However, it can take up to the 3 weeks to post to your account depending on your credit card issuer or method of payment. Refunds are processed within three business days of receipt of your return. Once Thane has received your product in accordance with the Terms and Conditions of our Money Back Guarantee- your refund will be processed. Refund status – In order to be eligible for a refund you must first contact our Customer Service to receive an RA number. Multi payments are not available on all Thane products. How can we help For all League of Legends Support. Multi payment options vary depending on the product purchased and are offered during the final checkout process. Your purchase can be divided into equal payments that are spread out over a predetermined period of time with the shipping, handling and tax added to the first of these payments. Multi Payments – Thane offers multiple payment options for each of our products. Priority Processing places your order in queue before all existing standard processing orders for the same products. Priority Processing – Priority Processing will ensure that your product is shipped first based upon available inventory.
If you are not thrilled with the results, you have 30 days from the day you receive the product to ship it back for a full refund of the purchase price less shipping and handling charges.
If you have not provided an email address, we ask that you kindly update your account to include it, Please visit to register. If you have provided your email address, you will be notified of delivery as we will provide you with the tracking number, once your order has shipped. In light of Covid-19, we are also experiencing shipping delays with all carriers. If you have not yet registered, please visit: to create your account. If you had Steam Guard enabled then your account should be fine, also Steam Support can take 7-10 working days to send an initial response.
To further serve you better, you may log in to our self-serve portal where answers to frequently asked questions regarding your order can be found. When communicating to us via email, please be sure to include as much information as possible so that we can answer you as quickly as possible.
We ask for your patience and understanding in our delay. Due to the recent events surrounding Covid-19, we are experiencing a higher than normal email volume.